A Web account is an account that has been created directly on the Website either via your PC or a Web browser.
On the other hand, an App account is the serialization number given to the App you are using on your phone without having logged in.
Please note that you can always connect your Web account to an App account and vice versa.
Please note that there are cases where the user could create several App accounts every time the App is uninstalled and installed again, therefore, please refrain from uninstalling the app and contact us directly.