For VIP purchases
You may request a refund of your purchase of the Recurring Payment if:
- You request it within 14 days after the purchase; AND
- No VIP content is accessed through the account
If you don’t meet any of the two conditions stated above, refunds are not available.
For Coin purchases
Refunds are available within 7 days of the date of purchase if you have not used any coins at all.
If there is any record of coins (Either Premium or/and Free Coins) being used, refunds are not available.